Infrastructure
Our support services help you to keep the IT systems that under­pin your business running day-to-day, by taking both reactive and proactive steps.

When would you need support services?
You may have a computer installation and be unable to justify employ­ing an IT specialist, or you may be relying on a member of staff who has responsibility for the IT within your organisation as their second­ary role. Even if you have your own in-house IT support, that per­son or team may not be able to meet all your support demands.

BMS can manage all of your IT support, or work alongside your exist­ing staff, so you know that when you have network, internet or email problems they will be put right with the minimum of fuss and disrup­tion to you and your business. With a support agreement in place, then even if your IT infrastructure lets you down you know you will be up and running again with the minimum of stress and financial damage.

How we can help
BMS’s specialist support team is trained not only to provide technical support, but also to help you prevent problems. When problems occur, we will give you technical support in the context of keeping your business functioning as effectively as possible until these issues are resolved. BMS will:

• review your current systems, seek to understand your business and recommend the best solutions for your business goals.
• review the products you are using and agree with you which products BMS can support.
• recommend product upgrades and future upgrade options to keep your systems current and to ensure they can be supported.
• advise you on the best usage, optimum operation and security of your network and corporate data.
• handle all your network administration and/or internet connections.
• arrange support for your hardware.
• give first line support and troubleshooting to users by telephone or email.
• provide you with a tailored contract to give you priority, and cost-effective support.
• even if you don’t have a support contract we may be able to help you.
• visit your site to resolve problems, but only if it is not possible to help you remotely.
• conduct a thorough check of your systems on an annual basis to ensure that your IT infrastructure is working as it should.

If you feel your business could be exposed because of inadequate IT support get in touch with BMS.